Delivery & Returns

Delivery and Returns

Delivery Information

We strive to deliver your order quickly and hassle-free. Here’s everything you need to know:

Delivery Costs and Timeframes

Republic of Ireland: €5.95 (Free for orders over €75)
- Delivery in 4-5 working days
Northern Ireland: €5.95 (Free for orders over €75)
- Delivery in 4-5 working days
United Kingdom: £7.00 (Free for orders over €100)
- Delivery in 5-7 working days
Europe: €15.00 (Free for orders over €175)
- Delivery in 4-5 working days
Rest of the World: €25.00 (Free for orders over €225)
- Delivery in 5-7 working days

Important Notes

A contact phone number is required for all orders.
Once dispatched, you’ll receive an email with a tracking link to follow your order.

Returns Policy

We hope you love your purchase! If not, you can return it within 14 days of receiving your order for a refund.

Conditions for Returns

Items must be in their original condition, with all tags attached and in their original packaging.
Returns that are soiled, damaged, or carry excessive odors (e.g., perfume, smoke) will not be accepted.
Certain items, including gift cards, earrings, necklaces, hairbands, and personal care products, cannot be returned.

How to Return Your Item

Returning an item is simple — just post it back to us:

Place the item(s) in secure packaging, ideally the original packaging.
Include your order number and the name and email address used on the order, so we can match the return to your purchase. A copy of your order confirmation or a note inside the parcel works perfectly.
Post your return to:

The Casual Company
Unit 3, Seatown Business Campus
Seatown Road
Swords, Co. Dublin
K67 H981, Ireland

Returns are sent at your own cost via your local postal service. We recommend using a tracked or registered service, as we cannot be responsible for returns lost in transit.
For customers outside the EU, ensure an electronic customs declaration is clearly visible on your parcel.

Refund Process

We will email you to confirm once your return has been received and inspected.
Refunds are processed within 7 working days of receiving your return.
Refunds are issued to your original payment method. If you would prefer store credit instead, just let us know in the note included with your return or by emailing hello@casualcompany.ie.

Exchanges

We currently do not offer exchanges. Simply return the item and place a new order.

Failed Delivery Attempts

If you’re not available to receive your delivery, the postman will leave a delivery docket with instructions to collect your parcel from your local post office.

Disputes

If you feel your issue hasn’t been resolved, you can escalate it through the EU Online Dispute Resolution Platform.

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