• Rate: €4.45
  • Service: 4-5 Working Days
  • Free: Orders over €75

Northern Ireland:

  • Rate: €4.45
  • Service: 4-5 Days
  • Free: Orders over €75

 United Kingdom:

  • Rate: €8.30
  • Service: 5 - 8 working Days
  • Free: Orders over €100


  • Rate: €15.00
  • Service: 4 - 5 Days
  • Free: Orders over €175

Rest of World:

  • Rate: €25.00 
  • Service: 5 - 7 Days
  • Free: Orders over €225


Delivery Terms:

  • A contact phone number is required for all orders.
  • All deliveries are made using An Post



Goods should be returned in the same condition that you received them, with all tags still attached, in their original packaging, and with a valid receipt.
Any item that is soiled and/or damaged (including excessive odour of perfume or smoke) will not be refunded, and any items returned in this condition will be sent back to the original delivery address.

Our policy lasts 30 days from the day of purchase, or 14 days from the day on which the consumer acquires physical possession of the goods, whichever is greater. Unfortunately we can’t offer you a refund after this time.

If the item is faulty we may not require you to post it back. Instead take a photo and email it to and we will process your refund or send you another one, as soon as the picture has been approved.


Subsidised Returns

We are now offering a subsidised Returns Service with An Post (Republic of Ireland) and DPD (Northern Ireland), that will only cost you €3.00 to return your order if you want a refund (much cheaper than what you will pay over the counter), for all customers in The Republic of Ireland.

This €3.00 will be deducted from your refund once we process your return (5-7 days).

 Returns from other countries is at the customers own expense.

How do I Return a parcel?

Republic of Ireland (An Post):

We hope you are very happy with your purchase but if for any reason you need to return for a refund please;

  1. Visit:

  2. On the Retailer dropdown menu select The Casual Company

  3. Select your reason for return.

  4. Under Retailer Order Reference please input your order number (You can find your order number in the initial confirmation email from us online). Press Continue.

  5. Select your return method - drop off at a local An Post or collection by An Post. Once decided click Add to Basket €0.00. 

  6. On the final page please insert the requested information and you will receive the following…

• If you select Drop Off you will be emailed a return label from An Post that you can attach to your package and bring to the post office.

• If you select to have it collected you will be emailed to confirm.


* Please ensure that your invoice is returned with your order to avoid delays with your refund.


Northern Ireland (DPD):

1. Click the link below & select "Continue As Guest" to fill in your details and generate a Returns Label

2. Print the Returns Label and attach it to your parcel

3. Drop off the parcel at your nearest DPD Office or Pick Up Point


NOTE: You will not be charged for this service until we receive your parcel. €3.00 charge will be deducted from your refund.


Returning outside from Ireland:

Returns outside Ireland must be made at your own cost via the Post Office.
Please be aware for customers outside the EU a custom declaration may need to be filled in. Your local Post office should be able to help with this.



Alternatively you can simply post the parcel to us directly and pay the charges at the post office:

The Casual Company,

Unit 3, Seatown Business Campus

Seatown Road


Co. Dublin,

K67 H981,





Failed Delivery Attempts:

The local postman will deliver your order with the daily post. If there is nobody home to sign for the parcel, the postman will leave a delivery docket in your letterbox, advising you to collect the parcel at your local post office.


Tracking Your Order:

Once your order has been dispatched, we will send you an email with your tracking code.

You can then use this code to track your order at

Additional non-returnable items:

* Gift cards
* Downloadable software products
* Some health, personal care items and any accessories (earrings, necklace & hairband) 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
Unfortunately we do not offer exchange. You must return your order and re- order.

The Casual Company,

Unit 3, Seatown Business Campus

Seatown Road


Co. Dublin,




If after engaging with our customer service team you still feel your issue has not been dealt with appropriately, then you can open a case with the EU Online Dispute Resolution platform, in attempt to resolve your dispute: