DELIVERY:
Ireland:
- Rate: €5.00
- Service: 4-5 Working Days
- Free: Orders over €75
Northern Ireland:
- Rate: €5.00
- Service: 4-5 Days
- Free: Orders over €75
United Kingdom:
- Rate: €8.30
- Service: 5 - 8 working Days
- Free: Orders over €100
Europe:
- Rate: €15.00
- Service: 4 - 5 Days
- Free: Orders over €175
Rest of World:
- Rate: €25.00
- Service: 5 - 7 Days
- Free: Orders over €225
Delivery Terms:
- A contact phone number is required for all orders.
- All deliveries are made using An Post
RETURNS:
Goods should be returned in the same condition that you received them, with all tags still attached, in their original packaging, and with a valid receipt.
Any item that is soiled and/or damaged (including excessive odour of perfume or smoke) will not be refunded, and any items returned in this condition will be sent back to the original delivery address.
Our refund policy lasts 14 days from the day on which the consumer acquires physical possession of the goods. Unfortunately we can’t offer you a refund after this time.
If the item is faulty we may not require you to post it back. Instead take a photo and email it to hello@casualcompany.ie and we will process your refund or send you another one, as soon as the picture has been approved.
How do I Return a parcel?
Republic of Ireland (Drop 2 Shop):
We hope you are very happy with your purchase but if for any reason you need to return for a refund please;
- Enter your details (Order ID and Eircode or Email)
- Select items to be returned
- Choose refund method (Gift Card +20% Extra OR Original Payment Method)
- Pay for your delivery: €4.00
- Drop Parcel at selected location
* You don't need to print anything :)
* Choose the Gift Card option instead of cash refund and you will receive and additional 20% credit on your gift card 😲
Alternatively you can simply post the parcel to us directly and pay the charges at the post office:
The Casual Company,
Unit 3, Seatown Business Campus
Seatown Road
Swords,
Co. Dublin,
K67 H981,
Ireland
Returning from outside Republic of Ireland:
Returns outside Rep. of Ireland must be made at your own cost via Post Office.
Please be aware for customers outside the EU an electronic custom declaration will need to be clearly visible on the parcel. Your local Post office should be able to help with this.
Failed Delivery Attempts:
The local postman will deliver your order with the daily post. If there is nobody home to sign for the parcel, the postman will leave a delivery docket in your letterbox, advising you to collect the parcel at your local post office.
Tracking Your Order:
Once your order has been dispatched, we will send you an email with your tracking code.
You can then use this code to track your order at
- Republic Ireland and Northern Ireland: An Post www.anpost.ie
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health, personal care items and any accessories (earrings, necklace & hairband)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@casualcompany.ie.
Exchanges (if applicable)
Unfortunately we do not offer exchange. You must return your order and re- order.
The Casual Company,
Unit 3, Seatown Business Campus
Seatown Road
Swords,
Co. Dublin,
Ireland
Disputes:
If after engaging with our customer service team you still feel your issue has not been dealt with appropriately, then you can open a case with the EU Online Dispute Resolution platform, in attempt to resolve your dispute: